Production of the refrigerator for the compressor can be changed but the cost of self paid

   In mid July, Mr. Jiang found in 2010 to buy the refrigerator is not cooling, the inspection department of the compressor fault, a week later, the service staff told Mr. Jiang that the product has been discontinued for the same type of compressor can be changed, only for other types of compressors, but the new compressor is more expensive, so the cost of the need to pay.

   March 2010, Mr. Jiang in a home appliance store to buy a certain brand of refrigerators, in mid July this year, Mr. Jiang found that the refrigerator is not cooling, the service department of the brand after the door to check, to determine the Department of compressor failure, need to bring back the repair. A week later, the service staff told Mr. Jiang that the product has been discontinued, not the same type of compressor can be replaced, only for other models of the compressor, because the new compressor is more expensive, so the cost of the need to pay. Mr. Jiang angry repeatedly find vendors, after sale service, but the other prevarication and no substantive progress.

   In August 29th, Mr. Jiang complained to the city of the city association. Case staff immediately contacted the merchant, the investigation of Mr. Jiang's complaint is true. According to the part of the Commodity repair and replacement of the responsibility for the return of goods provision: the producer to ensure that the product within five years after the production to meet the technical requirements of the spare parts. Although the model of refrigerator has been discontinued, but the factory still bears a statutory obligation to provide accessories, special maintenance and the factory there is no reason to refuse to provide after-sales service for consumers, but there is no reason to collect fees within the warranty period. Under the mediation of the case, the mall to Mr. Jiang free replacement of the compressor, Mr. Jiang expressed satisfaction with the results of the mediation.